STAY IN TOUCH
Get in toucht with us if you have any questions or just to say “Hello”!
August Gärtner Gärtnerdesign Lichtobjekte
Motzener Straße 6, Gebäude B1,
12277 Berlin – Marienfelde
Tel.: +49 30 335 90 93, +49 30 335 90 94
Fax: +49 30 336 30 04
Managing Director: Herr Jan Gosau
Register court: HRA 8254, AG Berlin-Charlottenburg
CUSTOM MADE DESIGN
FREQUENTLY ASKED QUESTIONS
Here are answers to some of your questions.....
Yes, we can make a custom lamp for your frame. In this case, please contact us directly.
As long as the item is in our product line, you can order the spare part or spare tube from us without any problem.
The guarantee period is one year from the date of purchase.
The shipping cost depends on the delivery country and is per order. You can also check the shipping costs for your destination by entering your address on the “Shopping cart” page.
The radiant heat from the lamp itself is low. The glass tube and aluminum frame of the lamp absorb and dissipate the generated heat. However, we do not recommend you touch the lamp the tube bulb when it is switched on.
If you have purchased the picture lamp from us and it was damaged during shipping, please contact us within 14 days of the delivery date via the contact form with the order number. Please note the information under “Right of withdrawal”.
The PARCA® light tube was developed by us as the first of its kind especially for the illumination of oil paintings. The tube consists of a 10 mm glass tube in which small incandescent lamps are mounted close together. Each small bulb has an output of 1,2 W, which means that the heat emission is low. The heat is therefore distributed evenly over the entire width of the painting.